Chicago Prime Tours respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, book tours, or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and payment details

  • Booking and reservation details

Non-Personal Information

  • IP address

  • Browser type

  • Device information

  • Pages visited and usage data

2. How We Use Your Information

We use your information to:

  • Process bookings and payments

  • Communicate booking confirmations, updates, and customer support

  • Improve our services and website functionality

  • Send promotional or informational communications (you may opt out at any time)

  • Comply with legal and regulatory requirements

3. Payment Information

All payments are processed through secure third-party payment processors. Chicago Prime Tours does not store or have access to your full credit or debit card details.

4. Sharing of Information

We do not sell or rent your personal information. We may share information only with:

  • Trusted service providers necessary to operate our business (e.g., payment processors, booking platforms)

  • Legal authorities when required by law or to protect our legal rights

5. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience, analyze traffic, and improve website performance. You may disable cookies through your browser settings, though some features may not function properly.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online transmission or storage system is 100% secure.

7. Third-Party Links

Our website may contain links to third-party websites. Chicago Prime Tours is not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies.

8. Photography and Media

Photos or videos may be taken during tours for promotional purposes. Participation constitutes consent unless you notify us in writing prior to the tour.

9. Your Rights

You may request to:

  • Access, update, or correct your personal information

  • Opt out of marketing communications

  • Request deletion of your personal data, subject to legal or operational requirements

Requests can be made using the contact details below.

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

Chicago Prime Tours reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on our website and will apply to future interactions.

12. Contact Information

If you have questions or concerns about this Privacy Policy, please contact:

Chicago Prime Tours
Email: tickets@chicagoprimetours.com
Phone: 312-547-1500