Frequently Asked Questions

Tour lengths vary depending on the experience you choose. Most tours range from 60- 90 minutes, but custom durations are available upon request.

We recommend booking as early as possible, especially during peak seasons, weekends, and special events. Last-minute bookings may be accommodated based on availability.

All sales are final, but tours may be canceled due to weather or safety related concerns. If this happens, re-scheduling options will be provided.

You can book a tour by visiting our website, calling our team, or sending us an e-mail inquiry.

Once you are booked, you will receive a confirmation e-mail. There are no printed tickets.

Our staging location is located 205 E. Randolph St.

Please arrive 15 minutes early for check in.

There is no on-site parking. Parking is available at Millennium Park, and you can exit at the Randolph St. East Lobby. Other parking garages include the Aqua garage (225 N Columbus Drive) and 303 E. Wacker garage (235 Lower Columbus Drive).

There are no restrooms on the bus, and restroom breaks are not included. Please use the restroom before checking in at the bus location. The closest public bathrooms are located at Grant Park.

At this time, Chicago Prime Tours does not offer wheelchair-accessible tour options. Our vehicles and tour routes involve steps, uneven surfaces, and locations that are not fully accessible, which may make participation difficult or unsafe for guests using wheelchairs or other mobility devices. We sincerely apologize for any inconvenience. We are continually evaluating ways to improve accessibility. If you have specific mobility concerns or questions, we encourage you to contact us before booking.